Ofelia is a robust application management system that radically enhances a social service operation’s ability to efficiently and securely service the most applicants in the shortest amount of time with the available resources—all while maintaining its focus on the relationship with the person.

Time and resource constraints have strained the day-to-day operation of emergency case management. Ofelia revolutionizes the assistance application process and transforms the caseworkers’ methods.

This video showcases how Data Paradigm has customized the Ofelia software to meet the needs of a local social service operation within The Salvation Army:

ROBUST BENEFITS

Integrated Chat and Video Conferencing

For applicants, the burden of visiting the office for in-person meetings can be overwhelming. It disrupts work schedules, requires childcare arrangements, and incurs transportation expenses. Ofelia solves this challenge with its integrated video and chat features.

Increase Efficiency

Reduces caseworker travel requirements and the need for in-person engagement while increasing the application-to-caseworker ratio.

Applicant Friendly

The online interface allows for the submission of a request for assistance entirely within the web interface. Additionally, the chat and video features ease the burden of traveling to the office, thus saving the applicant time and money.

Cost Benefit

The increased efficiency can lead to both caseworker time savings as well as the increase in funding opportunities for funding sources that require a certain level of capacity, velocity and accountability.

Compliance

Ofelia funding configurations help the caseworker comply with grant and funding restrictions. These settings are managed at the administrator level, ensuring funding aligns with expectations and strategy.

FOR MORE INFORMATION

Please complete and submit the form below for more information, including pricing options.